Connect with us

Fun

You Should Never, Ever Say These 4 Things to Customers

mm

Published

on

Sometimes when business publications provide lists of things that salespeople in a specific industry shouldn’t say to their customers, there might be some doubt in your mind … “Hey, I like that line. I think that might actually work.”

In this case, there’s no such doubt. We’re absolutely sure about this. You should never, ever, EVER make any of the following 20 statements to a living, breathing customer. Assuming you want them to continue being customers, of course.

We’ll be publishing these in groups of four in coming weeks. Keep an eye out for the full set of “20 Top Things You Should Never Say to Customers.” (To make sure you get them all, be sure to sign up for INSTORE Bulletins at instoremag.com/bulletins.)


There’s such a thing as too much honesty. And too little enthusiasm.

20 top things 1 man am i beat

A little patience goes a long way.

20 top things 2 counting down

The customer is always right. And always has fresh breath.

20 top things 3 phew

Advertisement

Hashtags seldom translate to real life. And by seldom, we mean never.

20 top things 4 twitter hashtag

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Facebook

Latest Comments

Most Popular