The ring price quoted by a salesperson is no longer current, according to the manufacturer.
When a large purchase is made with a stolen credit card, a store owner faces a nightmarish avalanche of unfortunate consequences.
When a holiday favorite becomes a liability, a store has to figure out how to protect its customers and its reputation.
A lack of clear follow-up by a vendor leaves a store owner in limbo.
An inter-store transfer goes awry, leaving a diamond missing with no obvious culprit.
Two salespeople worked on the transaction, but one of them took full credit.
A jewelry retailer discovers the limits of automated service the hard way.
A retailer’s smallest oversight leads to the greatest betrayal.
How would you solve “The Case of the Hapless Heirloom”?
The ambiguous wording is cause for conflict.
A longtime vendor pulls their line from a jewelry store without warning, awarding it to a local competitor.
The diamonds were accidentally switched in the shop. How should the jeweler handle it?
They do hold his 50% deposit.
Poor workmanship was obviously the culprit.
How would you solve this problem?
A store manager closes a sale, only to find that the wholesaler has already sold the diamond to someone else.
She returned an item she bought as part of a gift-with-purchase promotion, only to find that she would not receive a refund for the “free” gift.
How would you solve “the mystery of the missing diamond”?
How should this independent retailer handle it?
A vendor’s mistake and lack of communication threaten to derail a client’s carefully choreographed proposal.
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