You won't have a good vibe with every customer. But your store can still get their business.
Identifying and addressing key pain points can make a huge difference.
Getting rid of the negative energy can make your workplace not only more pleasant, but also more productive and profitable.
Jimmy DeGroot explains why discounting is often a bad idea, and the approach you should take instead.
In this video, Jimmy DeGroot offers tips for injecting a little joy into your jewelry business.
The class is being offered by Zoom.
Your next star employee might be closer than you think.
A good conversation can take your team a long way.
You might not have to look far.
Go for planned but not scripted.
The 'new normal' won't last forever.
The course is being offered via Zoom.
You don't need a long list of resolutions.
Avoid autopilot mode when dealing with customers.
It's time to capitalize on a major development over the past year.
Training can help to calm the storm.
Jimmy visits Adam Funk of Diamonds & Gold in Green Bay, WI.
Use your downtime wisely.
Strong communication can improve morale and even boost sales.
Jimmy talks about his experience as a jeweler following the 9/11 tragedy.