It's a tumultuous story. It's also a pretty common one.
Jimmy and Doug talk with Joy Janssen of e-commerce oriented family retailer Eco Diamond.
The weird twist: They're often the top producer in the store.
The key ingredients are right culture, right incentives and right training.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.
And, by the way, why can't millennials fill out job applications?
Or would you rather be their permanent baby-sitter?
What do you do when what used to work isn't working anymore?