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Video: Gene the Jeweler Shares His Appalling Views on Customer Service

His ideas aren't getting him far.

Woulda Coulda Shoulda2 days ago
What You Wish You Could Say to The Person Who Asks If You Do Free Appraisals
“Yes, we do. We love providing services for free. It’s what keeps us in business. What other handouts would you like today?” … To the person...
True Tales2 days ago
Funny But True: You Can’t Make These Surprising Stories Up
The joy of surprises...
My Life and Sanity Files5 days ago
This Pennsylvania Designer/Retailer Is a Homebody and a Planner
She doesn't wait for chances, she goes for it!
Gem Quiz5 days ago
Here’s the Answer to November’s Gem Quiz
A Minneapolis gallery manager is our winner this month.
Photo Gallery1 week ago
The Best of the Jeweler: Tim Searfoss Picks His Favorite Cartoon Creations
INSTORE's cartoonist shares some thoughts on his favorite works.
Gene the Jeweler1 week ago
Gene the Jeweler’s Rule: Never Buy the Same Piece Twice
Hey, everybody needs to have goals.
Fun2 weeks ago
This Gem Is Like Quartz, but a Lot Wetter
If it weren’t for my high water content (anywhere between 3-20 percent), they say I’d basically be quartz. Which to me is like saying that if...
The Jeweler Cartoons2 weeks ago
Cartoon: So That’s Where All the Lost Diamonds Go …
A jeweler's mouse is lucky indeed.
Gene the Jeweler3 weeks ago
Gene the Jeweler Puts His Own Spin on Sales
His approach sounds truly ... unique.
Gene the Jeweler3 weeks ago
Video: Gene the Jeweler Has All the Answers … Well, Almost All
He looks a little puzzled.
Woulda Coulda Shoulda3 weeks ago
What One Jeweler Wished He Could Have Said to The Client Who Accused Him of Eating Steak and Lobster
His customer thought he was making a fortune on marked-up jewelry.
True Tales3 weeks ago
True Stories of Customers Who Really Pressed Their Luck
"You want me to do ... what???"
My Life and Sanity Files4 weeks ago
Why This Salsa-Dancing, Scuba-Diving Jeweler Loves to Live Like A Tourist
Florida jewelry sales pro loves being part of her customers' milestones.
The Jeweler Cartoons4 weeks ago
Cartoon: For the Jeweler, It’s All About Branding
Please don't call it "scrap"!
Fun1 month ago
20 Things Jewelry Salespeople Should Never Say to Customers
Our little list of things you should never, ever say.
Gem Quiz1 month ago
There’s a Fungus Among Us, But It’s Definitely Not This Gem
Identify me to win a free t-shirt in INSTORE's monthly contest.
Gene the Jeweler1 month ago
Video: Gene Encounters a Fiasco … and Now He Owes Someone a Lot of Money
It's a disaster ... because what else would it be?
The Jeweler Cartoons2 months ago
Cartoon: The Jeweler Lives Life on the Edge
Don't move a muscle or it could be disaster.
Gem Quiz2 months ago
This Lovely Green Gem Has a Feather-Like Appearance
Formally, I’m known as “clinochlore,” but if it’s sales you’re after, I recommend yet another name.

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