Start a Log and Laugh book for all the low and high points that lie ahead.
We share some of the best ideas and advice that appeared in our columns, Cool Store profiles, daily bulletins and elsewhere over the last 12 months.
And for the things that don’t go quite so well, we share a fun way to flush them away.
Also, how to recognize when to end a fun conversation with a client.
Here’s why a digital business card may be a great option for you and your team.
Also, hand out more “rough” compliments.
And here’s a reason why you should want to get invited to your clients' weddings.
Plus how to apply an “immediacy filter” when deciding whether or not to say yes to an engagement.
And be sure to schedule your emails to go out during business hours.
Plus, the secret of how to get “the small stuff” done without distracting from your more important tasks.
And here’s why too much eye contact may be a bad thing for certain customers.
Plus a good reason to set an alarm to beep at you every hour.
Plus, why using the phone can be the best choice in certain situations.
Plus, a new way to think of negative feedback.
Plus one way to deal with those pesky emails while on vacation.
Plus 19 words to bring out the best in your employees.
Plus, the reason why 70 percent is good enough.
Plus a new twist on wish lists and an interesting employee incentive.
Plus, why you really should stop saying “should.”
And an exercise where you imagine you’re a hotshot consultant.