And here’s why too much eye contact may be a bad thing for certain customers.
Plus a good reason to set an alarm to beep at you every hour.
Plus, why using the phone can be the best choice in certain situations.
Plus, a new way to think of negative feedback.
Plus one way to deal with those pesky emails while on vacation.
Plus 19 words to bring out the best in your employees.
Plus, the reason why 70 percent is good enough.
Plus a new twist on wish lists and an interesting employee incentive.
Plus, why you really should stop saying “should.”
And an exercise where you imagine you’re a hotshot consultant.
Plus a good reason to keep price points low for Valentine’s.
Including advice on holding a “progressive sale” for Valentine’s.
And be sure to read this tip on making your website more accessible to all users.
Plus, how accessible is your website to people with disabilities?
Including one reason not to talk about the 4 Cs.
When things are slow, give your staff little things they can check off to feel productive.
Plus how to take advantage of competitors going out of business.
Plus how to keep it cool in conversations or negotiations.
Plus a great way to take care of local moms ahead of Mother's Day.
And here's a cool way to present newly-cleaned jewelry in a way you've never thought of.