They do hold his 50% deposit.
How would you solve this problem?
A store manager closes a sale, only to find that the wholesaler has already sold the diamond to someone else.
She returned an item she bought as part of a gift-with-purchase promotion, only to find that she would not receive a refund for the âfreeâ gift.
How would you solve âthe mystery of the missing diamondâ?
How should this independent retailer handle it?
A vendorâs mistake and lack of communication threaten to derail a clientâs carefully choreographed proposal.
Is there a better way the retailer could have handled this issue?
A small input error causes a huge problem with an engagement ring client.
International Diamond Center prioritizes philanthropy, making a commitment to positively impact their community year-round.
Should the salesperson have let this client walk rather than setting the diamond?
The buyers of a lab-grown diamond ring, needing a replacement, are dismayed to discover the plummeting value of their original purchase.
The purchaserâs wife wants something âmore her style.â
The jeweler he bought it from isnât returning his calls.
In this special edition of The Real Deal, our readers share their memories of Kate and her Real Deal scenarios.
A foolish employee sold the moissanite on his own behind his bossâs back, believing it to be diamond.
But her husband apologizes, so how should the store owner react?
She knows it could also cause problems for the client with his ex-wife.
The head of the storeâs gemology services department must reassure the customer that her ruby is natural.
Should he do anything about what he knows?
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