How can he explain that another customer must have purchased a lab-grown — not a mined diamond as he claimed...
What would you do in this store owner’s shoes?
How should the owner react?
The client subsequently calls the jeweler to angrily demand answers.
A lab-grown diamond subsidiary of a mined diamond conglomerate was offering them for one-third of the price.
How should the store owner respond?
The Korean War vet, great-grandfather and parade grand marshal is retiring … but he thinks he’ll probably still go into the store to help.
What should this young man do now?
What should the owner do about his aunt/employee?
The store’s top salesperson is threatening to hire an attorney to protect against a “hostile work environment.”
Should the owner fire him or not?
The store owner couldn’t help herself … but she may face consequences.
When a client receives a lower color grade report on a purchased diamond, he asks for a partial refund.
Should the jeweler have asked for a deposit earlier in the process?
Is the store liable, and should anything have been done differently?
He was rushed to the hospital with heart problems. Now he has a management problem.
A disgruntled ex-employee is behind the attacks.
How should this store owner react?
It was a team effort for Mark Loren Designs.
She was let go during the pandemic, but the retailer's new job posting seeks someone for half the pay.