How would you solve “The Case of the Hapless Heirloom”?
The ambiguous wording is cause for conflict.
A longtime vendor pulls their line from a jewelry store without warning, awarding it to a local competitor.
The diamonds were accidentally switched in the shop. How should the jeweler handle it?
They do hold his 50% deposit.
Poor workmanship was obviously the culprit.
How would you solve this problem?
A store manager closes a sale, only to find that the wholesaler has already sold the diamond to someone else.
She returned an item she bought as part of a gift-with-purchase promotion, only to find that she would not receive a refund for the “free” gift.
How would you solve “the mystery of the missing diamond”?
How should this independent retailer handle it?
A vendor’s mistake and lack of communication threaten to derail a client’s carefully choreographed proposal.
Is there a better way the retailer could have handled this issue?
A small input error causes a huge problem with an engagement ring client.
International Diamond Center prioritizes philanthropy, making a commitment to positively impact their community year-round.
Should the salesperson have let this client walk rather than setting the diamond?
The buyers of a lab-grown diamond ring, needing a replacement, are dismayed to discover the plummeting value of their original purchase.
The purchaser’s wife wants something “more her style.”
The jeweler he bought it from isn’t returning his calls.
In this special edition of The Real Deal, our readers share their memories of Kate and her Real Deal scenarios.
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