A vendor’s mistake and lack of communication threaten to derail a client’s carefully choreographed proposal.
Is there a better way the retailer could have handled this issue?
A small input error causes a huge problem with an engagement ring client.
International Diamond Center prioritizes philanthropy, making a commitment to positively impact their community year-round.
Should the salesperson have let this client walk rather than setting the diamond?
The buyers of a lab-grown diamond ring, needing a replacement, are dismayed to discover the plummeting value of their original purchase.
The purchaser’s wife wants something “more her style.”
The jeweler he bought it from isn’t returning his calls.
In this special edition of The Real Deal, our readers share their memories of Kate and her Real Deal scenarios.
A foolish employee sold the moissanite on his own behind his boss’s back, believing it to be diamond.
But her husband apologizes, so how should the store owner react?
She knows it could also cause problems for the client with his ex-wife.
The head of the store’s gemology services department must reassure the customer that her ruby is natural.
Should he do anything about what he knows?
Lang Antique and Estate Jewelry puts its neighbors first, from food resources to environmental initiatives.
They’ve had concerns about this employee since before she became ill.
The owners don’t know whether to hold their ground or not.
And who is really “her customer” in this situation?
How can he explain that another customer must have purchased a lab-grown — not a mined diamond as he claimed to his wife — without violating...
What would you do in this store owner’s shoes?