It was one of the most unusual, and meaningful, sales he had ever made.
An amazing sales performance resulted in an equally amazing reward.
The customer was searching for a pair of special blue earrings for his wife.
A kind gesture heals a customer relationship gone sour.
This jeweler had to step up and face the consequences of one of the biggest mistakes of his career.
He had a disaster on the bench. How could he tell his suspicious customer?