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Over the Counter

Podcast: Holiday Sales These Jewelers Will Never Forget

A small watch repair, done for free, provides a meaningful lesson and surprising reward.

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OVER THE COUNTER EPISODE 6: CHRISTMAS WRAP-UP (8:28 MINUTES)


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IN THIS SPECIAL HOLIDAY wrap-up episode of Over the Counter, fourth-generation jeweler Kyle Bullock of Bullock’s Jewelry in Roswell, NM, shares some of his favorite stories from the just-concluded holiday season.

These include the tale of a woman whose father brought her a merry Christmas surprise by finishing the payments on a special piece of jewelry that she hadn’t quite paid off on layaway; an anecdote about a small watch repair service, provided for free, that provided a meaningful lesson for a young boy and an unexpected reward for a helpful jeweler; as well as the most memorable holiday sale that took place in Kyle’s own store — an $80 gold rose purchased by an extremely special couple with an inspiring backstory.

Says Kyle: “No matter what stage of the business you’re in, we all have the power to take in these simple, subtle, quiet moments that change people’s lives. We are privy to people’s most important and cherished moments and memories, which is what makes this the greatest business to be in.”

He concludes the podcast with a special wish for all jewelers. “I hope you take time this year and appreciate these moments as they come. May your 2019 be fruitful and blessed.”

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Kyle Bullock is a fourth-generation jeweler who manages Bullock's Jewelry in Roswell, NM. He is also a best selling author, speaker and performer, and small business coach. To contact him, email him at KyleRBullock@gmail.com.

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Over the Counter

Podcast: Making the World a Better Place in Steps Both Big and Small

No matter what your role in the industry, everybody can do something.

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OVER THE COUNTER EPISODE 14: FROM FARM TO FINGER (7:45 MINUTES)


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THIS MONTH in Over the Counter, Kyle Bullock has his mind on the environment.

In the latest episode of his podcast, the owner of Bullock’s Jewelry in Roswell, NM, tells a series of interconnected stories related to efforts big and small to make the jewelry industry more friendly to consumers, local communities and the planet.

These efforts range from the high-profile work of the Diamond Producers Association to promote more responsible diamond mining and production to the almost entirely overlooked efforts of one of Kyle’s own employees, Sherri Clark, who hoards used scraps of paper so they can be re-used in the office.

Kyle asks her why she does this.

“To help the environment,” she says. “And to save money.”

“But paper is cheap!” says Kyle.

“Not to the trees,” Sherri answers.

Can’t argue that. 

The critical message here? Every little bit helps. And no matter what your role in the industry, everybody can do something. Want to know how you can help? Kyle shares some ideas in the podcast.

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Over the Counter

Podcast: Until the Very End, This Cancer Patient Created Jewelry Memories for Her Family

Have some tissues ready.

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OVER THE COUNTER EPISODE 13: ONE FINAL WISH (6:26 MINUTES)


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IN THE LATEST EPISODE of Over the Counter, host Kyle Bullock tells the story of one of the most memorable custom-design sales of Sandra Locken of Sarini Fine Jewellery in Vulcan, Alberta, Canada.

In the heartbreakingly beautiful tale, Sandra is assigned a rush job for a woman dying of terminal cancer, whose passion in her final days (and even her final minutes) is creating jewelry memories for her family.

Kyle concludes: “Remember that what we do in the jewelry business goes far beyond little hunks of metal. We are invited to share in the expression of people’s hearts and souls in a very real, very emotional, and very honest way.”

Enjoy the story. (And have those tissues ready.)

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Over the Counter

Podcast: A Flash of Cash and Other Meditations on the Value of Jewelry

Reminder for today: Jewelry means different things to different people.

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OVER THE COUNTER EPISODE 12: A FLASH OF CASH (7:24 MINUTES)


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IN THIS MONTH’S Over the Counter, we’re bringing you a collection of stories aimed at reminding you of what is most important in life.

It is so easy to go day by day, nose to the grindstone, that we lose sight of what matters.

In fact, we may start to believe that what we are doing at work is what is most valuable — that our identity comes from work, or wealth, or from accomplishments.

And the truth is, it doesn’t.

Today’s episode is just one attempt to show you what the word “value” really means. (And it means different things to different customers.)

P.S. If you’ve been enjoying Over the Counter, Kyle Bullock has launched a new series on YouTube about pursuing growth, leadership, and celebrating what matters the most. It’s called the “Brilliantly Inspired Channel”. Visit this new source of weekly motivating and educational videos on YouTube.

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