What do you do when what used to work isn't working anymore?
It was one of the most unusual, and meaningful, sales he had ever made.
Industry trade shows, motherhood, and the challenges facing professional women are on the agenda.
An amazing sales performance resulted in an equally amazing reward.
Engaging personal discussions with the people shaping the future of jewelry retail.
The customer was searching for a pair of special blue earrings for his wife.
A kind gesture heals a customer relationship gone sour.
This jeweler had to step up and face the consequences of one of the biggest mistakes of his career.
He had a disaster on the bench. How could he tell his suspicious customer?
The owner of Green Lake Jewelry Works shares the story of his rise.
She discusses key high and low points in her journey.