The key ingredients are right culture, right incentives and right training.
The 5-carat natural, non-heat-treated sapphire was extremely rare.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.
Learn how he grew from salesperson into one of jewelry's most visible commentators.
By learning the customer's backstory, he provided a service the Internet never could.
And, by the way, why can't millennials fill out job applications?
A small watch repair, done for free, provides a meaningful lesson and surprising reward.
Or would you rather be their permanent baby-sitter?
Kyle Bullock brings you 'Twas Christmas in a Jewelry Store.'
It's more than a podcast ... it's a drinking game, too.
What do you do when what used to work isn't working anymore?
It was one of the most unusual, and meaningful, sales he had ever made.
Industry trade shows, motherhood, and the challenges facing professional women are on the agenda.
An amazing sales performance resulted in an equally amazing reward.
Engaging personal discussions with the people shaping the future of jewelry retail.
The customer was searching for a pair of special blue earrings for his wife.
A kind gesture heals a customer relationship gone sour.
He had a disaster on the bench. How could he tell his suspicious customer?
The owner of Green Lake Jewelry Works shares the story of his rise.
She discusses key high and low points in her journey.