These are the big takeaways from 20 disruptive months in retail.
From coffee to bourbon, refreshments set shoppers at ease.
Make sure form follows function at the cash wrap.
“Brax Girl” campaign features clients as models.
The focus is on making connections.
The focus is on the customer experience.
Ken Jacobs' love of collecting led to an unexpected career.
The Jewelers' Security Alliance is offering a $2,500 reward for information in the case.
See what more than 30 of our former honorees are doing today.
Comfortable spaces can transform stressed clients into relaxed lounge lizards.
Selling bridal today requires more than just a dedicated showcase.
These 10 stores will be featured over the next year in INSTORE.
More jewelers are showing their creativity in building customized experiences for engagement-ring shoppers.
Here’s how to stay in touch with your best customers.
A 3D floor plan on website leads to flurry of engagement ring sales.
Check out our gallery of some of the country's furriest jewelry store staff!
National reports of damage are severe and widespread, but incomplete, according to the Jewelers Security Alliance.
They’re engaging on a human level.
They knew that the biggest risk of all was to stay still.
Exhibitions add a layer of customer experience.
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