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Soul searching often leads to experimentation.
Rumanoff’s Jewelers turned a tired old building into a warm, open environment where clients like to stay a while.
One reader wonders how to extricate herself from customer conversations when she needs to be at the bench.
If you want jewelry to mean something to the next generation of customers, you have to speak their language in everything you do.
That recurring income is mighty enticing.
Lee Krombholz cut hours and inventory to focus on vintage, while his wife's needlepoint shop took off.
With my shimmer and sparkle, I also make for a nice pendant. Who am I?
When a large purchase is made with a stolen credit card, a store owner faces a nightmarish avalanche of unfortunate consequences.
Only 13% of INSTORE’s Brain Squad respondents reported losses.
Wearing any of these pieces proclaims you know who you are and you aren’t afraid to show it.
Whopper sales can happen from the most unlikely situations.
It's possible to avoid this and even reduce the risk of the dreaded burst frozen pipe that can destroy inventory, walls and fixtures by being proactive.
Thomas Crapper Day is an opportunity to update your washroom.
Make sure you take some time on the mountaintop to consider how you could become the sort of business that would be strong enough to put...
Ohio store owner Tom Duma, Jr. also loves to golf with his twin sons and travel with his wife.
This holiday season, be sure to deliver a memorable luxury experience every time.
Don’t miss the first new non-bridal jewelry collection from Kirk Kara in 20 years.
And don’t miss our weekly holiday sales reports based on our Brain Squad surveys.
Or you could offer a “custom IOU” that allows a couple to go through the custom design process together.
The owners sometimes make the three-hour trek twice in the same day.
Authenticity and connection are what jewelry — and jewelry sales — are all about.
An ex-employee has opened up shop, what to do with shy salespeople, and more questions from Ask INSTORE.
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