A “deepfake” influencer tanks a jewelry store’s reputation.
The ring price quoted by a salesperson is no longer current, according to the manufacturer.
When a large purchase is made with a stolen credit card, a store owner faces a nightmarish avalanche of unfortunate consequences.
Authenticity and connection are what jewelry — and jewelry sales — are all about.
When a holiday favorite becomes a liability, a store has to figure out how to protect its customers and its reputation.
A lack of clear follow-up by a vendor leaves a store owner in limbo.
An inter-store transfer goes awry, leaving a diamond missing with no obvious culprit.
And how to sell more natural diamonds.
Two salespeople worked on the transaction, but one of them took full credit.
It can be a time to maximize sales, clear aged inventory and set the stage for a strong Q4.
A jewelry retailer discovers the limits of automated service the hard way.
A retailer’s smallest oversight leads to the greatest betrayal.
Your existing software may offer some of these solutions, and other platforms usually offer free trials or demos.
They all involve going the extra mile for your customers — but in very specific ways.
How would you solve “The Case of the Hapless Heirloom”?
The ambiguous wording is cause for conflict.
Jewelry retailers can make clients happier — and make more money — by creating a premium jewelry-buying experience.
A longtime vendor pulls their line from a jewelry store without warning, awarding it to a local competitor.
It means knowing your market and considering the benefits that will appeal most to them.
The diamonds were accidentally switched in the shop. How should the jeweler handle it?
