Teddy bears for kids, local beer for adults, in-house craftsmanship — all to build lifelong customers.
Athena started tagging along to the family store. Now she's their most-talked-about ambassador.
Worthmore Jewelers used the viral blind-box toys as gift-with-purchase, drawing multigenerational crowds.
That big empty wall? It's either a missed opportunity or a secret weapon.
Everglow Jewelry's modern aesthetic, hydraulic display cases and hands-on ring builder are helping to drive an 80% close rate.
Rumanoff’s Jewelers turned a tired old building into a warm, open environment where clients like to stay a while.
Laura Kitsos keeps adjusting her model, from two storefronts to a tucked-away alley location with rotating pop-ups on the horizon.
Second-generation owner invested in tech and shop talent to bring the family business back to its handmade roots.
Lee Krombholz cut hours and inventory to focus on vintage, while his wife's needlepoint shop took off.
After three DIY expansions in a rented bank building, Amber Gustafson went all in on her own showplace.
Rebecca Rau left her family's legendary store to build a brand from scratch in New York.
After Hurricane Ian ravaged sacred relics, Mark Loren spent 15 painstaking hours restoring them for free.
Karen and Rob Hollis are shrinking their footprint and doubling down on what made them successful in the first place.
Third-generation owner's distaste for dated flooring snowballed into a complete reinvention of her family business.
The owners sometimes make the three-hour trek twice in the same day.
Bench jeweler encouraged to express her creativity.
Wilmington, NC, store streamlines form and function.
The Diamond Reserve, based in Denver, is in a growth mode.
Other retailers may also find Andy Koehn’s book beneficial.
Full stories on each store will be published in the magazine over the next year.
