(PRESS RELEASE) SECAUCUS, NJ — Frederick Goldman, Inc. announced the promotion of Bryan Cowan to the position of Senior VP of Customer Success & Business Development, Independent and Regional Jewelers. Bryan’s advancement comes after a successful year as the Vice President of Continuous Improvement, during which he made significant contributions to enhancing operational efficiencies and driving customer satisfaction.
In his new role, Bryan will have direct responsibility for the overall customer experience, from retailer to end consumer. He will oversee the Frederick Goldman customer experience team, the independent and regional sales team and the B2B website, ensuring a seamless and cohesive approach to customer engagement. Bryan’s leadership will bring together FGIs production, execution, marketing, and merchandising groups to solidify a unified team dedicated to customer success.
Bryan brings a diverse background to his new role. Before joining Frederick Goldman, he was the owner of a business in the food service industry, where he honed his skills in customer service and operational efficiency. Additionally, Bryan’s consulting experience with Monitor Group provided him with a strategic perspective on business growth and optimization.
Bryan holds an MBA from Columbia University and a BS from Northwestern University’s McCormick School of Engineering, credentials that underscore his expertise and commitment to excellence.
“We are thrilled to have Bryan step into this critical leadership position,” said Jonathan Goldman, chairman & CEO at Frederick Goldman, Inc. “His unique background in both consulting and the service industry brings a fresh perspective to our sales strategy. Bryan’s focus on synergy and partnership aligns perfectly with our mission to innovate and excel in the jewelry industry.”
This promotion underscores Frederick Goldman’s commitment to fostering leadership that drives both internal collaboration and external partnerships. Bryan’s vision and dedication to continuous improvement will undoubtedly contribute to the company’s ongoing success and growth.