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News
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INSTORE+
Best Stores
America’s Coolest Stores
Best of the Best
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Fun
Fun
Crossword
True Tales
The Jeweler Cartoons
Gene the Jeweler
Gem Quiz
Products
Jewelry
New Arrivals
Celebrity Jewelry
Designers
Tools and Services
Tips and How-to
Columns
David Brown
Shane Decker
David Geller
Andrea Hill
Eileen McClelland
Manager’s To Do
Real Deal
Tip Sheet
Sponsored Content
Category Spotlight
Sponsored Videos
Latest Digimag Issue
Issue Archives
The INSTORE Show
Awards
Design Awards
America’s Coolest Stores
Education
Podcasts
The Business of Jewelry
Keepin’ It Real
Over the Counter
The Barb Wire
JimmyCast
Secrets of America’s Coolest Stores
Videos
Gene the Jeweler
Online Jewelry Week
Jimmy Degroot
Jim Ackerman
Webinars
E-Books
Classifieds
Post Your Online Classified (Prices Start at $95)
Help Wanted
Services
Business Opportunities
Subscribe
Subscribe to INSTORE Magazine
Subscribe to INSTORE Bulletins
Join the Brain Squad
More
Advertise
State by State Coverage
California
Colorado
Florida
Illinois
Michigan
New York
Ohio
Pennsylvania
Texas
Wisconsin
Bruce Audley
Bruce Audley is national sales manager for Beverly Hills Jewellery MFG. Ltd., Richmond Hill, Ontario, Canada.
Stories By Bruce Audley
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Sometimes Firing a Jewelry Customer Is For the Best … And Here’s a Perfect Example
This client's phone manners left something to be desired.
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