How to Define Employee Performance and Create Individualized Consequences

How do I hold good people accountable for their results while maintaining workplace harmony? When is "close enough" good enough? These are the dilemmas managers and supervisors face daily. How can you change behavior without creating morale problems or unwanted turnover? In the final installment of the ORS Management series, Vince Rath and Dayna Brown discuss the methods supervisors can use to clarify their tolerances and create responses tailored to each individual employee that can improve performance and maintain relationships.