Categories: Line Time

Line Time: I’m Not Sure About That But I Think We Can Do This …

The “that-this” dynamic is effective not only because it acknow-ledges the other person’s perspective but it gives them something concrete and doable to focus on. Can be used with either a customer or staff member. 
— MIKE ST. PIERRE BUSINESS COACH AND AUTHER

INSTORE Staff

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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INSTORE Staff
16 years ago

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