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Line Time: I’m Not Sure About That But I Think We Can Do This …

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The “that-this” dynamic is effective not only because it acknow-ledges the other person’s perspective but it gives them something concrete and doable to focus on. Can be used with either a customer or staff member. 
— MIKE ST. PIERRE BUSINESS COACH AND AUTHER

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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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