“I’m not comfortable with that.” Why use it? This is a good enough reason to object to anything because comfort...
This is a great way to show how excited you are about a gift purchased in your store.
Because everybody deserves a little treat, don't they?
“I’m glad you researched this; it’s going to make my job easier.” When to say it? To the customer who says “I saw it on the Internet...
Make yourself a solution-oriented partner to the customer.
Because sales happen when customers try on jewelry.
Sometimes all it takes is a little push.
It’s a fun way to share your enthusiasm for new jewelry.
It reinforces what’s special about diamonds.
It helps you avoid creating an adversarial situation.
Said with a smile, this stirs a wave of relief in the client.
Always show respect for the contributions of your team members.
It speeds things up.
“As you said, that’s not the most important factor in your decision.” WHEN TO USE IT? When a sales pitch has stalled, this phrase is a great...
“Anything you pay to have something done wrong is ALWAYS too much, isn’t it?” WHY TO SAY IT: We all know why watch repairs take time...
“Definitely!” or “Absolutely!” WHY TO USE IT: It’s difficult saying words like “definitely” or “absolutely” in a bored voice. These words lend themselves to speaking in...
(Name), you’re in luck! I just happen to have a spot open on Friday. When to use it? A client calls and asks for an immediate...
“I don’t know anybody here.” When to use it? At an event where you don’t know anyone. It disarms others’ preoccupations. It’s honest, fun, and if...
“Lady, not if you can lift your hand.” When to say it? A female customer is trying on a diamond ring. She looks at it from...
What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______. When to say it? When you’re...
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