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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

Make yourself a solution-oriented partner to the customer.

Published

5 years ago

June 25, 2018

INSTORE Staff Instore July 2018 Issue

We can fix that!

When to say it? When you might normally say “no problem.”

Why say it? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

Source: Scott Ginsberg, a.k.a. “That Guy With The Nametag,” networking expert and author

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