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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

Make yourself a solution-oriented partner to the customer.

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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

We can fix that!

When to say it? When you might normally say “no problem.”

Why say it? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

Source: Scott Ginsberg, a.k.a. “That Guy With The Nametag,” networking expert and author

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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Thinking of Liquidating? Think: Wilkerson

When Peter Reines, owner of Reines Jewelers in Charlottesville, VA, decided it was time to turn over the “reins” of his 45-year-old business to Jessica and Kevin Rogers, he chose Wilkerson to run his liquidation sale. It was, he says, the best way to maximize the return on his decades-long investment in fine jewelry. Now, with new owners at the helm, Reines can relax knowing that the sale was a success, and his new life is financially secure. And he’s glad he partnered with Wilkerson for this once-in-a-lifetime opportunity. “There’s just no way one person or company could run a sale the way we did,” he says.

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