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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

Make yourself a solution-oriented partner to the customer.

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We can fix that!

When to say it? When you might normally say “no problem.”

Why say it? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

Source: Scott Ginsberg, a.k.a. “That Guy With The Nametag,” networking expert and author

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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This Is The Best Line to Use When You Just Can’t Do Something

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“I’m not comfortable with that.”

Why use it? This is a good enough reason to object to anything because comfort is everything. And people won’t inquire why it’s not comfortable; they’ll respect your choice. You don’t have to defend it.

Source: Scott Ginsberg, a.k.a. “That Guy with the Nametag,” networking expert and author

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What to Say to That Wavering Engagement Ring Buyer to Close the Sale

This is a great way to show how excited you are about a gift purchased in your store.

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“I can tell that this is the perfect piece. Just one request: after you give this to her, bring her by the store and let us see it on her finger.”

Why use it? It confers your experience and taste on the customer’s judgment while also indicating how excited you are about this important moment in their lives.

When to use it? To reassure and close a sale with a wavering customer.

SOURCE: INSTORE

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What to Say to The Hunter’s Jewelry-Loving Spouse

Because everybody deserves a little treat, don’t they?

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“This is your Remington 783/This is your boat.”

Why use it? It’s a sly way of giving the spouse of a hunter or fisherman permission to indulge in one of her passions.

When to use it? Now. It’s the start of hunting season in many parts of the country, and many “deer widows” are no doubt thinking that perhaps they deserve a little treat, too.

Source: Instore

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