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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

Make yourself a solution-oriented partner to the customer.
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6 years ago

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Here’s An Especially Reassuring Way to Respond to a Client’s Problem

We can fix that!

When to say it? When you might normally say “no problem.”

Why say it? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

Source: Scott Ginsberg, a.k.a. “That Guy With The Nametag,” networking expert and author

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