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Say This to Make a Point to a Sensitive Employee

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What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.


Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

 

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This article originally appeared in the February 2017 edition of INSTORE.

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Parian & Sons of Franklin Lakes, NJ was founded in the early part of the 20th century. But even stores that have successfully made it through the Great Depression, a World War and the Woodstock Generation must come to an end. With no family wanting to continue the tradition, the time was right for Glenn Parian and his wife, Maria, to retire. And what better way to do so than by hiring Wilkerson to help with the store’s liquidation sale. As Glenn puts it, with his credit card machine humming to the tune of up to 200 transactions a day, he couldn’t have done it without Wilkerson. “This is what they do,” he says. “This is what they do for everybody.”

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