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Say This to Make a Point to a Sensitive Employee

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Say This to Make a Point to a Sensitive Employee

What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.


Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

 

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This article originally appeared in the February 2017 edition of INSTORE.

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SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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Say This to Make a Point to a Sensitive Employee

mm

Published

on

Say This to Make a Point to a Sensitive Employee

What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.


Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

Advertisement

 

This article originally appeared in the February 2017 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular