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Say This to Make a Point to a Sensitive Employee

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8 years ago

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Say This to Make a Point to a Sensitive Employee

What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.

Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

 

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This article originally appeared in the February 2017 edition of INSTORE.

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Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”

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Say This to Make a Point to a Sensitive Employee

mm

Published

8 years ago

on

Say This to Make a Point to a Sensitive Employee

What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______.

When to say it? When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive.

How to say it?Give meaningful, specific examples of what you like, and explain why. Then deliver the follow-up (“What would make me like it even more … “) which will come across as encouragement.

Source: Caroline Webb, author of How To Have A Good Day: Harness The Power Of Behavioral Science To Transform Your Working Life

Advertisement

 

This article originally appeared in the February 2017 edition of INSTORE.

Related Topics:

click to Comment(Comment)
Advertisement

SPONSORED VIDEO

Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”

Promoted Headlines

Most Popular