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Say This to a Customer Who Questions Your Watch Repair Prices

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“Anything you pay to have something done wrong is ALWAYS too much, isn’t it?”

WHY TO SAY IT: We all know why watch repairs take time and cost so much. But customers usually don’t. So the next time a customer wants to know “Why so long?” or “Why so much?” explain that watch repair is a “lost art” and note the volume of work involved to make sure the job is done right, finishing with the line above.

Source: INSTORE


This article originally appeared in the July 2017 edition of INSTORE.

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