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Here’s What to Say When a Customer Tries to Negotiate or Make Unreasonable Demands

It helps you avoid creating an adversarial situation.

Published

7 years ago

January 19, 2018

INSTORE Staff Instore February 2018 Issue

“I wish we could do that …”

When to use it: With a customer who is trying to negotiate a better price or one who is asking for an unreasonable allowance for an error.

Why? Instead of creating an adversarial scenario, these words actually compliment a customer for his intelligence. Do they always work? No. But they work frequently enough to remember.

Source: Rick Segel, Retail Business for Dummies

INSTORE Staff

Since launching in 2002, INSTORE has won 89 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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