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What to Say to Keep a Customer (Happily) Hanging On

It speeds things up.

Published

7 years ago

October 23, 2017

INSTORE Staff Instore November 2017 Issue

“Hang on there for 10 seconds.”

WHY USE IT? Especially on the phone, this tells someone that you really will “be right back.” With the limited time each person has to talk to you on the phone, sentences like this speed it up. They will usually count, too, just to see if you really come back in 10 seconds. Remember, specificity equals credibility.

Source: Scott Ginsberg, a.k.a. “That Guy with the Nametag”, networking expert and author

INSTORE Staff

Since launching in 2002, INSTORE has won 89 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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