The new website delivers a modern, seamless shopping experience designed specifically for customers seeking meaningful, custom-made jewelry.
South Carolina jeweler on why tired salespeople cost you sales, making customers wait for the right person, and the two words he says to every engagement...
The Floyd and Green owner on why tired salespeople cost you money, what a wish list has to do with trade shows, and the two words...
Only about one in 10 jewelers currently demand a fee — but a surprising number of the rest are starting to reconsider.
Chocolate walls, maternity loaners, subscription audits, and 10 more great ideas from INSTORE's May issue.
Five more tips we couldn't leave on the cutting room floor.
From "just looking" to follow-up texts — the small phrases that build the relationships behind the sale.
From angry walk-ins to stalled negotiations — the words that turn friction into resolution.
Kahneman's Peak-End Rule explains why the reveal and the goodbye matter most.
The best jewelry retailers have always prided themselves on personal relationships. Now many are adding a second layer — hard data that tells them which relationships...
The oft-ignored restroom deserves better. These 22 jewelers totally agree.
Independent jewelers share how POS data drives everything from VIP events to Christmas card lists.
What separates strong retailers from struggling ones is not the market itself, but discipline.
Four strategies from the Brain Squad — from "absolutely not" to "lean into it”.
It’s important to use them each to their full potential.
Plus a staff empowerment policy where nobody gets written up and Friday meetings that build pros.
GN Diamond has launched a dedicated WhatsApp Business line giving retailers direct access to inventory updates, marketing assets and industry data.
The Koehn and Koehn Jewelers co-owner on treating your team like a band, letting the wrong clients walk, and the century-old self-help books he swears by.
From licked rings to 'expert' advice — jewelers share the frustrations of dealing with the well-intentioned.
Plus, a better way to manage your annual tax responsibility.
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