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All posts tagged "customer service"

Manager's To Do2 months ago
Brush Up Your Credentials, Double-Check Pricing on Hot Sellers, and More Manager’s To-Dos for August
Your managerial planning for the month starts here.
Tip Sheet3 months ago
Learning to Love PITA Customers and More Tips for June
When starting out, go bold and quirky (just not weird), and the secret to a perfect break.
Tip Sheet5 months ago
Make Sure You’re Part of Your Charitable Giving, And More Tips for May
You'll get to meet more people and feel better about your involvement.
Tip Sheet6 months ago
How to Become an Idea Machine, and More Tips for April
One tip involves a jeweler who allowed a client to pour his own gold.
Tip Sheet9 months ago
How to Make Icy Steps Safe, Bring In Competitors’ Clients and More Tips for December
The trick that worked in New Mexico.
Columns10 months ago
Here’s How We Make This the Best Time of Year at My Store
Warm conversation and delicious food and drink make the season jolly for customers and staff alike.
Tip Sheet10 months ago
Try-It-On Parties, Blinky Ring Genius and More Tips for November
Whip up your customers' sense of anticipation with a "sneak preview" event.
Brainstorms10 months ago
How a Quick Pet Impression Can Give You a New Profit Category
Capturing footprints and noseprints could be a hit with your customers.
Fun12 months ago
You Should Never, Ever Say These 4 Things to Customers
Sometimes when business publications provide lists of things that salespeople in a specific industry shouldn’t say to their customers, there might be some doubt in your...
Ask INSTORE1 year ago
How to Sell Millennials, Handling Big Returns and More of Your Bridal Questions Answered
Remind them that they should be looking to buy diamonds, not paper.
Manager's To Do1 year ago
Display Advice, Customer Service Tips and More To-Do Items for September
Sept. 3-9 DISPLAYS Labor Day marks the unofficial end of summer — it’s time to change up your window displays to give them more of a...
Manager's To Do1 year ago
Learning Google Docs, Holding a Leo Party and More Manager’s To-Do Items for August
Jul. 30 — Aug. 5 MARKETING A girl’s first day of high school might just be the occasion for Dad to get her a “grown-up” piece...
Best of The Best1 year ago
You Won’t Believe the Smoking New Concept That Has Clients Flocking to This Jewelry Store
Stucki’s humidor fires up jewelry-shopping experience for guys.
Tip Sheet2 years ago
Yes You CAN Create Word-of-Mouth with This Easy Trick – and More Tips from March
Making More Headspace A favorite app of our Smartwork Media editors is Headspace, which will guide you through a very modern approach to meditation. One of...
Buzz Session2 years ago
The Two Most Essential Pieces of Advice These Jewelers Would Share
A bit of concentrated jeweler wisdom.
Line Time2 years ago
What to Say to Keep a Customer (Happily) Hanging On
It speeds things up.
Best of The Best2 years ago
Lifetime Warranty is a Competitive Edge for Wisconsin Jeweler
Attention-getting program draws customers to Jim Kryshak Jewelers.
Line Time2 years ago
Here’s the Perfect Phrase to Use When You Need to Reframe a Sales Pitch
“As you said, that’s not the most important factor in your decision.” WHEN TO USE IT? When a sales pitch has stalled, this phrase is a great...
Tips and How-To2 years ago
Jeweler Writes Superb Response to Review Criticizing His Hours
A reviewer wondered: ‘What retail shop closes at 2 on a Saturday?!?!?!’ Matthew Phillips has tried various store hours over the years in an effort to...
Do You Or Don't You?2 years ago
Less Than Half of Jewelers Offer Free Goodies to Bridal Customers
This month’s question: Do you provide a package of free goodies and services with bridal purchases? Yes: 40% Two gifts: for the bride, a bottle of cleaner, polishing...

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