A retailer’s smallest oversight leads to the greatest betrayal.
Your existing software may offer some of these solutions, and other platforms usually offer free trials or demos.
They all involve going the extra mile for your customers — but in very specific ways.
How would you solve “The Case of the Hapless Heirloom”?
The ambiguous wording is cause for conflict.
Jewelry retailers can make clients happier — and make more money — by creating a premium jewelry-buying experience.
A longtime vendor pulls their line from a jewelry store without warning, awarding it to a local competitor.
It means knowing your market and considering the benefits that will appeal most to them.
The diamonds were accidentally switched in the shop. How should the jeweler handle it?
Timing — and follow-up — are everything.
They do hold his 50% deposit.
Poor workmanship was obviously the culprit.
These five action items can motivate your team and be fun while also providing clients with a higher degree of service.
Empower your team and engage your clients by following these tactics.
How would you solve this problem?
A store manager closes a sale, only to find that the wholesaler has already sold the diamond to someone else.
Follow this checklist before purchasing from a new company.
She returned an item she bought as part of a gift-with-purchase promotion, only to find that she would not receive a refund for the “free” gift.
Just because it’s the “slow season” doesn’t mean you can’t improve.
How would you solve “the mystery of the missing diamond”?
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