Headlines

Kay Jewelers’ Facebook Page Flooded With ‘Horror Stories’ About Damaged and Missing Engagement Rings

Dozens of complaints made within a two-month period.

Published

8 years ago

April 25, 2016

INSTORE Staff

After reviewing all the comments made on Kay Jewelers’ Facebook page between February and April, Buzzfeed News says it counted 39 consumer complaints regarding lost engagement and wedding rings, bad repairs and misplaced inspection records. The article leads with a newlywed couple who brought an engagement ring to their local Kay store for an inspection. When they were told that the ring had a loose stone, it was transferred to Jared (a Kay-owned chain) for the repair, only to never be seen again. The Kay Facebook page, according to the article, is “flooded with similar horror stories from customers who say their rings have been ruined or lost by the company.”

Read more at Buzzfeed News

When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”