Linetime: I’m Not Sure About That …

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.