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Linetime: I’m Not Sure About That …

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“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

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Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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Linetime: I’m Not Sure About That …

mm

Published

on

“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

Promoted Headlines

Most Popular