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Linetime: I’m Not Sure About That …

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“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

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When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

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Linetime: I’m Not Sure About That …

mm

Published

on

“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

Promoted Headlines

Most Popular