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Linetime: I’m Not Sure About That …

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“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

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Wilkerson Testimonials

Gone Fishin’ (Thanks to Wilkerson)

Whether you want to go fishing — or enjoy some of the other good things life has to offer — you can take a cue from Jim Adair and choose Wilkerson to run your retirement sale. After 38 years in business, Adair decided it was time to enjoy some free time. His Missoula, Montana store, Adair Jewelers, will stay in business but without him at the helm. It was the perfect opportunity to call in the experts in retirement sales. Adair says he spoke to a lot of people who have done retirement sales to help him make his decision and he chose Wilkerson. “Wilkerson seemed to have the best set up, the best organization, the most current marketing of any of them,” he says. “If you want to run a successful sale, you have too much money on the line to be screwing around with trying to do it yourself.”

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Line Time

Linetime: I’m Not Sure About That …

mm

Published

on

“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Gone Fishin’ (Thanks to Wilkerson)

Whether you want to go fishing — or enjoy some of the other good things life has to offer — you can take a cue from Jim Adair and choose Wilkerson to run your retirement sale. After 38 years in business, Adair decided it was time to enjoy some free time. His Missoula, Montana store, Adair Jewelers, will stay in business but without him at the helm. It was the perfect opportunity to call in the experts in retirement sales. Adair says he spoke to a lot of people who have done retirement sales to help him make his decision and he chose Wilkerson. “Wilkerson seemed to have the best set up, the best organization, the most current marketing of any of them,” he says. “If you want to run a successful sale, you have too much money on the line to be screwing around with trying to do it yourself.”

Promoted Headlines

Most Popular