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Linetime: I’m Not Sure About That …

mm

Published

9 years ago

on

“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

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This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

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Linetime: I’m Not Sure About That …

mm

Published

9 years ago

on

“I’m not sure about that,
but I think we can do this.”

WHEN TO SAY IT: For example, you have a customer who wants to return a piece she’s obviously been wearing for several months. Rather than giving in to her demand, offer her something that is doable and fair, perhaps an offer to trade it in or to consign it for her. This allows you to be comfortable with your store’s position, while the customer will (should) warm to the idea. Just because something isn’t a person’s first option doesn’t mean it’s a bad one. Source: Mike St. Pierre, Lifehack.org

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

Related Topics:

click to Comment(Comment)
Advertisement

SPONSORED VIDEO

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

Promoted Headlines

Most Popular