But physical stores still a central strength.
Stores struggle to provide innovations shoppers want, study shows.
Though pay-by-bank is becoming popular for out-of-store purchases in the US, it will be a slow adoption for in-store checkouts.
Customer service and supply chain management also on the list for AI investment.
New AI-driven tools can help bridge that gap, study says.
Immersive tech’s impact on shopping still uncertain, study finds.
Artificial intelligence, cloud technology play growing role.
While tech options make major inroads, cash still second-most popular way to pay, J.D. Power finds.
Connected technologies boosting shopping and payment options, study finds.
Former head buyer at Selfridges zeros in on deep digitization and destination shopping .
The forecast is above the pre-pandemic, average annual growth rate of 3.6%.
Study finds such tech will grow 20 percent yearly through 2028.
Retailers' live shopping channels, curbside pickup and robot delivery struggle to stay relevant.
Kroger, 7-Eleven and others giving such devices a go.
But major obstacles remain, including high installation costs and privacy concerns.
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