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More Retailers Tapping AI for Marketing and Sales: Survey

Customer service and supply chain management also on the list for AI investment.

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More Retailers Tapping AI for Marketing and Sales: Survey
PHOTO: ISTOCKPHOTO

Retail and consumer packaged goods executives are planning to invest in artificial intelligence tools across multiple business operations, according to a recent survey sponsored by Carl Marks Advisors. The executives surveyed are from retailers and CPG firms reporting between $25 million and $300 million in revenue.

Of the executives surveyed:

  • More than half will invest in AI for marketing (56 percent) and financial forecasting (52 percent)
  • More than a third (34 percent) plan to invest in AI for customer service and user experience and for supply chain management.

In addition, 40 percent of the executives participating in the survey reported that they expect their sales to grow this year.

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Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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