Tale End: With Certainty

[dropcap cap=One busy December day,] a woman came in with a very old box from our store and said she would like to exchange a necklace she had been given. Upon seeing the necklace I knew it was something we’d sold at least 15 and maybe closer to 20 years before. I tactfully explained our return and exchange policy — which is pretty liberal — but made it clear that I was aware of how long ago the piece had been purchased. To the shock of all who were eavesdropping, she said, “Oh, I received it for Christmas 17 years ago and I have never been sure that it is really me, but I wanted to be sure I didn’t like it before bringing it back.” [/dropcap]

Tory Michel
Tory’s Jewelry, Marblehead, MA

[span class=note]This story is from the December 2009 edition of INSTORE[/span]