Press Releases

Christopher Designs Expands Customer Service to Seven Days a Week

Published

5 years ago

July 30, 2018

INSTORE Staff

(PRESS RELEASE) NEW YORK – In an effort to meet the growing demands of their business and their family of independent retailers, Christopher Designs expands their customer service operation to seven days per week.

Monday through Friday, from 9:00 – 5:30pm ET, customers will continue to call the main number (212) 382-1013 and select the extension of their customer service representative. During the weekends from 9:00 -5:00pm ET, customers can now connect with a representative by dialing the main number and pressing extension 2.

“We know a lot of business is conducted during the weekend by our family of fine jewelry retailers,” says Christopher Slowinski, CEO and President. “In order to help them close their sale they need to have access to product information, pricing estimates and the ability to check order status. This is just another example of our commitment to providing support throughout the sale process.”

The expanded customer service hours are available immediately.

When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”