SOMETHING GOES WRONG – e.g. a big deadline, or sales target, is missed. Barring a (very) obvious culprit, the great boss is the first to step up to the plate and say:
“OOPS, I BLEW IT!”
Why? To keep things positive, and to move on. The great boss is also the first person to give credit to others when a big project is accomplished successfully.
Source: Jeffrey Fox Author, How To Become a Great Boss
An employee comes to you for advice on an issue. Don’t simply solve his problem using your experience and knowledge. Instead, say:
“I DON’T KNOW. WHAT DO YOU THINK?”
Why? This answer doesn’t show weakness or ignorance. All it shows is your eagerness for your employees to think on their own.
Source: Jeffrey Fox Author, How To Become a Great Boss
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