A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say:
?I will call you back.?
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised.
Source: Karen Leland and Keith Bailey, Customer Service For Dummies
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:
?I will try my best.?
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought.
Source: Karen Leland and Keith Bailey, Customer Service For Dummies