Line Time: I’m On My Way Over So You Can Shoot Me

I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.