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Line Time: I’m On My Way Over So You Can Shoot Me

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I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

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This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

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Line Time

Line Time: I’m On My Way Over So You Can Shoot Me

mm

Published

on

I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

Advertisement

SPONSORED VIDEO

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

Promoted Headlines

Most Popular