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Line Time: I’m On My Way Over So You Can Shoot Me

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I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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Line Time

Line Time: I’m On My Way Over So You Can Shoot Me

mm

Published

on

I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular