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Line Time: I’m On My Way Over So You Can Shoot Me




I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
?I just heard what happened. I’m on my way over so you can shoot me.?  
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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