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Line Time: I’m On My Way Over So You Can Shoot Me

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I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

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Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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Line Time

Line Time: I’m On My Way Over So You Can Shoot Me

mm

Published

on

I know a saleswoman whose customer’s order got messed up. She called the customer right away and announced,  
 
?I just heard what happened. I’m on my way over so you can shoot me.?  
 
She then brought her customer a box of her favorite donuts. Her quick thinking, humility, and the sweets softened the blow and got the relationship rolling again. 
 
SOURCE: Michelle Nichols, ?Savvy Selling? column in BusinessWeek .com; see Click here for more.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular