(PRESS RELEASE) Michael Hill International Limited announced that, following an extensive search, it has appointed Vanessa Brennan as its chief customer officer.
Brennan joins Michael Hill with over 22 years experience in strategic marketing and communications gained in Australia, Europe, Latin America and Asia. Vanessa has held a number of significant roles, including managing director of Clemenger BBDO Brisbane and general manager of marketing for Terry White Chemists. She is currently a partner at PriceWaterhouseCoopers, where she has led the customer transformation and insights practice for PwC for Queensland as well as being a member of the national PwC CMO Advisory practice.
As chief customer officer, Brennan will hold an enterprise role across Customer, Brand, Marketing, eCommerce and Insights.
Brennan will begin her new position in early 2018.
Four Decades of Excellence: How Wilkerson Transformed a Jeweler's Retirement into Celebration
After 45 years serving the Milwaukee community, Treiber & Straub Jewelers owner Michael Straub faced a significant life transition. At 75, the veteran jeweler made a personal decision many business owners understand: "I think it's time. I want to enjoy my wife with my grandchildren for the next 10, 15 years."
Wilkerson's expertise transformed this major business transition into an extraordinary success. Their comprehensive approach to managing the going-out-of-business sale created unprecedented customer response—with lines forming outside the store and limits on how many shoppers could enter at once due to fire safety regulations.
The results exceeded all expectations. "Wilkerson did a phenomenal job," Straub enthuses. "They were there for you through the whole thing, helped you with promoting it, helping you on day-to-day business. I can't speak enough for how well they did." The partnership didn't just facilitate a business closing; it created a celebratory finale to decades of service while allowing Straub to confidently step into his well-earned retirement.
