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More Retailers Using Generative AI in the Workplace: Survey

While generative AI tools are becoming more common in retail, executives still have concerns related to bias and data security.




More Retailers Using Generative AI in the Workplace: Survey

Retailers are turning to Artificial Intelligence (AI) to enhance customer experiences – and retail executives are seeing more of their employees use generative AI tools, according to a new survey by Salesforce and the Retail AI Council.

Ninety-three percent of retailers surveyed said they use generative AI for customer communications and marketing. Eighty-one percent said they have a budget dedicated to these generative AI tools.

Retail executives said about 36 percent of their employees are using generative AI, such as ChatGTP. This is expected to rise to 45 percent by 2025.

However, retail executives still have concerns related to AI – with bias being the top concern. 62 percent say they have put in place guidelines for transparency, data security and privacy.



This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

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