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David Blitt: Many Hats, One Head

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On Store Ownership: Many Hats, One Head

Delegate all you want, but ownership has its own set of rules.

BY DAVID BLITT

David Blitt: Many Hats, One Head

Published in the April 2014 issue

I thought of this last Friday as I reached exhaustion at the end of a long day. I had worn the following hats:

Started with a difficulty in our QuickBooks … bookkeeper.

Had to deal with a staffing issue on a commission … arbitrator.

Sent out two online wires and confirmed banking balances online … banker.

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Custom designed a wedding band for a client … designer.

Confirmed that a pearl strand and white gemstone in an inheritance were not genuine … gemologist.

Dealt with an irate client over a return because she “hates jewelry and did not know why her husband would buy her earrings?”… customer care representative.

Calmed down small children of a client while the customer was with a staff member and children were going wild on the water fountain … baby sitter.

Had to repair the fence outside as wind blew out some boards the evening before … carpenter.

Repaired an expansion bracelet for an older client, free of charge … watch-repair person.

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Finding the repair that nobody can find and “has disappeared” (and they say that men can’t find things!) … super sleuth detective.

Added two new items to our inventory and placed two online orders … inventory control personnel.

Had to show staff why computers in network were working but “not for them” … IT specialist.

Worked on creative for new radio ads and went over idea with manager for new promotion … marketing specialist.

Repaired a tip with the new Orion arc welder … goldsmith.

Changed an LED strip in showcase … electrician.

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Prepared details for small claims court case I launched against a radio station … paralegal.

I think I may have had a couple more chores, but stopping at this point seems reasonable as my neck was sore from supporting so many hats. And for the people who say I should delegate more, I am doing just that. It is just that “stuff” happens and ownership has its own set of rules.

David Blittis the owner of Troy Shoppe Jewellers in Calgary, Canada. He’s still looking for a hat that fits more than 10 gallons

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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David Blitt: Many Hats, One Head

mm

Published

on

On Store Ownership: Many Hats, One Head

Delegate all you want, but ownership has its own set of rules.

BY DAVID BLITT

David Blitt: Many Hats, One Head

Published in the April 2014 issue

I thought of this last Friday as I reached exhaustion at the end of a long day. I had worn the following hats:

Started with a difficulty in our QuickBooks … bookkeeper.

Had to deal with a staffing issue on a commission … arbitrator.

Advertisement

Sent out two online wires and confirmed banking balances online … banker.

Custom designed a wedding band for a client … designer.

Confirmed that a pearl strand and white gemstone in an inheritance were not genuine … gemologist.

Dealt with an irate client over a return because she “hates jewelry and did not know why her husband would buy her earrings?”… customer care representative.

Calmed down small children of a client while the customer was with a staff member and children were going wild on the water fountain … baby sitter.

Had to repair the fence outside as wind blew out some boards the evening before … carpenter.

Advertisement

Repaired an expansion bracelet for an older client, free of charge … watch-repair person.

Finding the repair that nobody can find and “has disappeared” (and they say that men can’t find things!) … super sleuth detective.

Added two new items to our inventory and placed two online orders … inventory control personnel.

Had to show staff why computers in network were working but “not for them” … IT specialist.

Worked on creative for new radio ads and went over idea with manager for new promotion … marketing specialist.

Repaired a tip with the new Orion arc welder … goldsmith.

Advertisement

Changed an LED strip in showcase … electrician.

Prepared details for small claims court case I launched against a radio station … paralegal.

I think I may have had a couple more chores, but stopping at this point seems reasonable as my neck was sore from supporting so many hats. And for the people who say I should delegate more, I am doing just that. It is just that “stuff” happens and ownership has its own set of rules.

David Blittis the owner of Troy Shoppe Jewellers in Calgary, Canada. He’s still looking for a hat that fits more than 10 gallons

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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