Communication in conjunction with delegation
and accountability are vital to success.
Terry Quinn, Quinn’s Goldsmith, Occoquan, VA
With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.
This article originally appeared in the April 2016 edition of INSTORE.