Dale Thompson believes that trust is everything. Go overboard to earn trust. Trust is not just important, it’s everything. Every...
Dean Brinker, left, with his brother and co-owner Dirk Brinker, and son, Kyle Brinker, the store’s CFO. Give an Experience. The most important lesson we have...
The staff at Vierk’s Fine Jewelry, led by Jeff Vierk, second from left. Vierk’s Fine Jewelry Lafayette, IN Happy 70th Anniversary! Interview with Jeff Vierk, owner...
Retailers tend to feel that if it’s working, why change it? So, you will always see the same designers in the exact same spots in the...
The staff at Harris Jeweler, led by Bonnie Harris Frey, fifth from left. Harris Jeweler Troy, OH Happy 70th Anniversary! Gemological knowledge has always had...
Shane Corrigan Wilson Diamonds Annual personal sales: Over $1 million Shane Corrigan was hired at Wilson Diamonds in Provo, UT, 13 years ago, armed with enthusiasm,...
If you are not changing, you are losing ground! — Jay Klos, Grogan’s, Florence, AL Retail is in a constant state of change and to keep...
The Youngbergs: Kyle, Karen, Gary and Kirk Ames Silversmithing Ames, IA Happy 40th Anniversary! Interview with Gary Youngberg, co-owner 1. Please tell us how your...
Communication in conjunction with delegation and accountability are vital to success. Terry Quinn, Quinn’s Goldsmith, Occoquan, VA With 31,000 customers we need to constantly follow up...
Gause and Son Jewelers Ocala, FL Happy 65th Anniversary! Interview with Teddie Gause, co-owner How did Gause and Son Jewelers get its start? In 1950,...
Luck isn’t something you run into, it’s something you make. John Morgan, John Morgan Ltd. Fine Jewelers, Grand Haven, MI After 33 years in the retail...
Adam Jacobs Toodie’s Fine Jewelry This article originally appeared in the January 2016 edition of INSTORE. Adam Jacobs, 27, started working for his dad, Howard Jacobs,...
You must manage customer expectations. Michelle Shetler & Kelly Wade Fry, Shetler Wade Jewelers, San Antonio, TX Managing customer expectations is one of the most important...
Make your employees happy. BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN Happy people! It is so important to create a work environment that makes...
Marcus Majors Sam L. Majors Midland, TX This article originally appeared in the September 2015 edition of INSTORE. Marc Majors, great-great grandson of J.P. Majors, a...
Andrea Riso Talisman Collection, El Dorado Hills, CA This article originally appeared in the May 2015 edition of INSTORE. Andrea Riso is living her dream since...
Always pay on time. Andrew Koppel, Maurice’s Jewelers, Miami, FL Always pay your bills on time to your vendors; their trust is as important as your...
What people remember is how you treat them. Kevin and Christi Weaver, The Polished Edge, Kansas City, MO Ultimately, customer service is what sets you apart...
Kelly Williams K.W. Goldsmith, Minneapolis, MN This article originally appeared in the April 2015 edition of INSTORE. When Kelly Williams graduated college with a degree in...
Always be the mood. Kim Hatchell, sales manager, Galloway & Moseley Jewelers, Sumter, SC As retailers, we all know appearances are deceiving and no customer should...
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