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What I’ve Learned: Brian McCall

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Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

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This article originally appeared in the October 2015 edition of INSTORE.

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Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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What I’ve Learned: Brian McCall

Published

on

Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Advertisement

Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular