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What I’ve Learned: Brian McCall

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Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

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This article originally appeared in the October 2015 edition of INSTORE.

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Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

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What I’ve Learned: Brian McCall

Published

on

Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Advertisement

Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Most Popular