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What I’ve Learned: Brian McCall

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Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

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This article originally appeared in the October 2015 edition of INSTORE.

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Ready to Move? Let Wilkerson Lead the Way

When Brockhaus Jewelry planned their move to a new location in Norman, Oklahoma, owners John Brockhaus and Brad Shipman knew exactly who to call for their moving sale: Wilkerson. "Having worked with Wilkerson before, choosing them again made perfect sense," says Shipman. "And our second partnership was even better than the first." The sale exceeded expectations, thanks to Wilkerson's strategic approach - starting with Brockhaus's existing inventory before carefully supplementing with additional pieces. "They made everything simple," Shipman adds. "From the outstanding consultant to the detailed planning, the entire process was seamless." It's why both partners enthusiastically recommend Wilkerson to fellow jewelers planning a move, remodel, or retirement sale.

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What I’ve Learned: Brian McCall

Published

on

Make your employees happy.

BRIAN MCCALL, Midwest Jewelers & Estate Buyers, Zionsville, IN


Advertisement

Happy people! It is so important to create a work environment that makes the employees happy — it makes the whole thing work. I am very passionate and enthusiastic about jewelry and watches and I make sure to surround myself with people who share and feed my enthusiasm. A big part of this process is listening to the staff, encouraging and developing ideas, as well as empowering them to take ownership of ideas and projects. This investment in my staff is my most valuable asset and it pays off tenfold when customers walk through the door and are met by knowledgeable, enthusiastic and happy people. Just because you have a nice store with great, well-priced stuff, doesn’t mean that money will fall from people’s pockets — having a longer view and working with your staff, rather than being “the boss,” and creating that something special has been well worth the effort for me.

This article originally appeared in the October 2015 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”

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