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What I’ve Learned: The Polished Edge



What people remember is how you treat them.

Kevin and Christi Weaver, The Polished Edge, Kansas City, MO

Ultimately, customer service is what sets you apart and brings people back. Having a great location and branded products can carry you a long way but people remember how they were treated when the show is over!


This article originally appeared in the July 2015 edition of INSTORE.



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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