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America's Coolest Stores

ACS 2003: Winners (Tie) Clodius & Co. and Push

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Instore tallies the votes and presents the country’s most innovative jewelers.

When we started our Cool Stores column back in Instore’s first issue, we had a feeling we were onto a good thing.

We already had an idea of the range and breadth of great store designs in the jewelry trade, and about the artistry and individuality that shines in so many stores around America. And, of course, jewelry store owners love to show off their progeny — for what is a jewelry store if it’s not “your baby”?

Last year’s contest picked out some real gems, and this year we have new judges from a variety of backgrounds. (See their profiles on page 31.) They have gone over the entrants with a fine tooth-comb before selecting what they deemed 2003’s Coolest Stores.

From hip little dens to sweeping up-market grandeur, our winners run the gamut of styles; and we’ve asked each store owner to share with you their golden piece of advice about making your store as ooh-inducing as theirs.

Our judges each used their own criteria to grade the stores, basing their judgements on photos of which were set up on a website, along with a store history and description. The stores themselves came from a variety of sources. Some were tracked down by Instore’s intrepid research team, while others were suggested by other industry members, and still others entered themselves in the competition. (By the way, you are always welcome to send your suggestions for future “Cool Stores” to us at coolstores@instoremag.com). Now the scores have been tallied, and we present you with the top 10 vote-getters … this year’s “America’s Coolest Stores.” — Kerri Anna Tyler

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Hi-tech luxury with modern, stylish design

Clodius & Co

Location: 308 West State Street, Rockford, IL 61101
Phone: (815) 490-9400
Owners: Mark and Monika Clodius  |  Designers: Mark and Monika Clodius  |  Project cost: $25,000
Design advice: “First, try to find a vision … visit other jewelers and specialty shops, study back issues of Instore and see what other cool stores ‘speak’ to you. Second, you must have a budget. You can work wonders with paint, new lights, and new case interiors. We spent top dollar on our cases, but many of our interior accessories came from IKEA. Be active in thinking of alternative materials and fixtures.”

Jewelry designers Mark and Monika Clodius are a creative force to be reckoned with. The husband and wife duo already had a thriving jewelry store when they expanded into a coffee shop in a refurbished turn-of-the-century department store.

Mark and Monika were eager for their new store to reflect their belief in modernity and progress, yet wanted to stay true to the history of the location. The store has 18-foot high ceilings, and is fitted with distinctive custom-built wood display cases that Mark designed himself. (The design is now copyrighted, and the cabinets are shortly going into limited distribution.) The couple decided that no one else could fulfil their aesthetic ideal, and undertook the layout, color, carpeting, lighting, and décor alone, calling on an interior designer to help with textural choices and color matching.

They even got their hands dirty, doing much of the “grunt work” themselves.

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The finished product has a rich array of colors, including an amethyst ceiling, pistachio walls and an almond-colored carpet. Texture comes from luxurious wall hangings, and the limestone and arched windows, retained from the original building, prove a marked contrast to the state-of-the-art computer station installed in the sales area. Security had to be beefed up from that in the space’s old incarnation as a coffee shop, but a lingering flavor of the old place remains in the shape of the old dishwasher; it’s been converted into what Mark and Monika call “the world’s smallest production shop.” They now plan to open another store, and recently bought a freestanding old bank in the center of town. Mark plans “a similar look to our current store, but with greatly expanded customer care area, beverage and cookie station, more display space, and greatly expanded shop and office areas.” They even plan on an indoor fountain.

Four of the judges awarded very high marks to Clodius and Co. Brett Weiler says, “I really liked the overall feel of the store, from the cases to the colors.” Ever the curious craftsman, Brett loves the on-show aspect of the workshop: “I like being able to see a store’s shop. However, this shop is in the store, and that is a vote-buster.” The store’s progressive ethos wins over Fred Michmershuizen, who says, “This is a store of the future. It gets a perfect 10 for originality. Those display cases with their oval windows scream: ‘Look inside me!’” RoxAnna Sway has nothing but praise for the store’s design. “Graphic and bold contemporary design, distinctive features and artistic touches communicate sophisticated taste and a unique brand message,” she reckons. Debbie Yonick, too, raves about Mark and Monika’s baby, saying, “I especially love the buttery leather couch that would make me say, ‘Bring on the jewelry, honey, I’ll be over here!’” Penny Palmer is the lone voice of dissent. While she agrees that the store is “Very original, very unique,” she also thinks that it is “in some ways too modern,” and says of in-store bench area, “It looks awful.”

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Modern gothic chic in New York’s thriving NoLiTa area

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Push

Location: 240 Mulberry Street, New York NY 10012
Phone: (212) 965-9699
Owners: Karen Karch  |  Designers: Karen Karch and Frank Ford  |  Project cost: “We spent a couple hundred thousand on [our last] renovation.”
Design advice: “As I develop new collections, we try make our displays communicate a fresh point of view. We watch and listen to our customers closely and anticipate how to continue to captivate them, then make our moves. Even though it’s always been from the gut, we’ve never done anything that we regret.”

Karen Karch first began designing jewelry in 1987, before studying metals in New York, and she started selling jewelry to Barney’s and Fred Segal in 1989. But she always knew she would one day open her own shop, where she could showcase her ornate, distinctively modern work. Hence, the birth — in 1996 — of Push.

Located in the NoLiTa district (North of Little Italy), Push was part of a retail renaissance in an area where, previously, customers had been more likely to pick up a cream cheese bagel than a white gold bangle. Before that, the area had an even worse reputation; a store just down the street from Push had been an infamous Mafia joint which played host to Lucky Luciano and John Gotti. These days the area is no longer violent, but vibrant, with bright independent boutiques, avant-garde craft galleries, and cozy cafes.

Push itself has a history reaching back over a hundred years. It was originally a funeral parlor, and later, in its next incarnation as a deli, it’s said to have hosted to a poker game attended by James Dean.

Karen, who helped actor Ethan Hawke design wife Uma Thurman’s engagement ring, wanted to make the space appeal to those who wouldn’t normally shop in fine jewelry establishments. The store’s 110-year-old wooden façade was carefully restored by her husband, as Karen wanted to keep the spirit of the old building intact . The interior is filled with surprises, including pressed metals, exotic woods, head-turning displays, and two newly designed chandeliers. The startling cabinetry was crafted by interior/furniture designer Frank Ford, and sculptures by artist Rebecca Chamberlain help to make the store a small-scale panorama.

The panel were split four-to-one on this winner. Penny Palmer doesn’t mince her superlatives, raving, “Extremely beautiful, awesome.” But, like other panel members, she wonders about the wares themselves in the pictures she saw, asking, “Where’s the jewelry?” Brett, too, wishes he could have seen more. “I liked the mixed medium eclecticism,” he says. “But it is difficult to get a feel for the store as a whole.” RoxAnna Sway is in no doubt about Push’s status: “Truly the coolest store!” She declares Karen Karch’s pride and joy, “Way cool! A great one-of-a-kind design.” Debbie shares with Brett an appreciation of the mixed materials used, and says, “This gallery is another stop for me next time I’m in New York. I want to live in a place like this!” Fred Michmershuizen marks Push further down than the other panel members, musing, “This store looks rather intimidating. And where’s the jewelry? It doesn’t look accessible, rather like it’s in a museum to be looked at, not worn.”

But he relents, adding, “Perhaps my negative reaction is due to the limited number of photos from this store. It does look beautiful inside.”

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This story is from the August 2003 edition of INSTORE

 

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America's Coolest Stores

Portland, OR, Couple Fine-Tunes the No-Pressure Engagement Ring Sale

Website and window displays create perfect curb appeal.

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Malka Diamonds & Jewelry, Portland, OR

OWNERS: David and Ronnie Malka; URL: malkadiamonds.com ; FOUNDED: 2010; ARCHITECT AND DESIGN: One Hundred Agency and Bedford Brown Store; EMPLOYEES: 3 ; AREA: 1,000 square feet total; 700 square foot showroom; TOP BRANDS: Custom, vintage, Point No Point Studios, Vatche, Jolie Design; ONLINE PRESENCE: 1,645 Instagram followers, 957 Facebook followers, 4.9 Stars with 62 Google reviews; RENOVATED: 2018; BUILDOUT COST: $75,000; SHOWCASES:KDM


Ronnie and David Malka

VINTAGE RINGS DISPLAYED in authentic, retro jewelry boxes share space with newly minted engagement rings in the front window of Malka Diamonds & Jewelry, a boutique shop in the historic Hamilton building in the heart of downtown Portland.

Passersby enchanted by that tempting array are welcomed inside by owners David and Ronnie Malka, who offer guests a warm greeting and refreshments from the coffee shop across the hall.

Adding to the relaxed environment, they rarely ask for the prospective customer’s information right away. “Our customer is our friend. Just like you don’t ask someone you just met for all of their information, you really should try to take the same approach with your customers,” David says.

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Once guests have a chance to settle in and look around, graduate gemologist David loves to share what he knows by comparing loose diamonds at his desk. What makes the Malka experience distinctive is that David includes tricks of the trade in his consumer education, such as explaining what kind of diamonds people in the jewelry business might select for themselves.

“A lot of people who are thinking about buying diamonds online have done some research, and I like to educate them on the stuff you can see in a diamond that you should pay for,” David says. “The stuff you can’t see, why pay for it? Common sense goes a long way when you’re spending thousands of dollars. Great, if you want to buy a VVS stone, we have it, but most of the people who see the difference, or don’t see the difference, between D and F color are making a much more informed purchase, and they feel good about it.”

Large windows allow passersby to glimpse a mix of vintage and new rings on display while flooding the space with natural light.

They’re also adept at explaining the difference between the diamonds and their paperwork. “The cert says XYZ, but if you lined it up with five others, you might see why that stone was priced so low in its bracket,” Ronnie says.

They think it’s just fine if their customers walk out without buying anything on their first or second visit — even if they’re headed to the competition.

“We keep it really simple in here,” says Ronnie. “A lot of the guys who come in are buying something they don’t know anything about. We don’t bombard them with phone calls or emails; we just offer education. They continue to explore and research, and most of those people we see back here.”

The Malkas are taking the long view. “We want to be like their grandparents’ jewelers with a state-of-the-art shop so we can create things that are going to last,” Ronnie says. “Like the 1920s-era jewelers you trusted but still current and evolving with time.” Although engagement and wedding rings dominate their business now, with as much as 85 percent of sales, they believe that as their original customers continue to mature, they’ll eventually diversify into jewelry for other occasions.

By the time the customer does make a purchase or put a deposit down on a custom ring, David and Ronnie have developed a relationship with them. They give their customers a Malka hat, pin or T-shirt. They also give them a pamphlet detailing the history of their three-generation tradition of diamond dealers, and paperwork that includes an appraisal. There’s no paperwork involved with the guarantee; that is automatic for the life of the ring.

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As for that history, David’s father, Yossi Malka, who still has an office across the street from his son’s store, began his career as an apprentice under his great uncle in Israel, studied diamond cutting and later became a wholesale dealer in Portland.

David studied at the GIA, earned a graduate gemologist degree, and worked in a retail store for several years. David also ran his own jewelry appraisal lab, Independent Gemological Services, for the trade and private clients. “That’s a tough gig to be looking through the scope all day,” he says. “I was getting a little bit bored.”

Still, everyone thought he was crazy, he says, when he decided to open his own store. “It was the recession. It was a tough time.” Three major Portland jewelry stores had closed. “I figured if we took this plunge and we could stay afloat for two years, we should be able to weather anything,” he says. They’d been considering a variety of different names for the business when a friend offered this advice: “When you put your name on the door, you’re putting your name behind the business.”

Perfect. They had a name.

Ronnie Malka collects retro jewelry boxes to display vintage engagement rings.

They leased a prime 1,000-square-foot spot within a vacant 10,000 square-foot space. It was bare bones, with not much beyond walls and floors.

“Welcome to the world of retail,” David says he remembered thinking. Traffic was thin at first, and David continued to operate the appraisal lab, taking it month by month. Although changing shopping habits of American consumers had seemed to be a bad omen, it turned out that Portland shoppers who did spend money on jewelry wanted to make sure they were investing in local, independent businesses. Within a couple of years, they’d won Oregon Bride Magazine’s “Best Rings of 2012” award.

In 2013 Malka became the official fine jewelers of the University of Oregon and their shop got very busy. Ronnie left her teaching job to join Malka full time after it became clear David needed help with marketing and events.

In 2018, they expanded the shop and fine-tuned their interior design, adding metallic cork wallpaper, a custom woven rug, a gathering area with a modern, round table and gray leather chairs, and custom-built display cases. The counter now boasts a marble top and black paint. Other additions include a gold light fixture and a trio of geometric mirrors. The look is upscale without feeling stuffy. The decor is also a personal reflection of what makes David and Ronnie comfortable, complete with a prominently displayed black and white wedding photo of the couple.

“Ninety-nine percent of the time, you meet a Malka,” Ronnie says. “We want them to know us as we want to know them.”

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Five Cool Things About Malka Diamonds & Jewelry

1. Salt-and-pepper diamonds. A year ago, Malka started showcasing the work of a Seattle designer, Point No Point Studios, which has a strong Instagram presence and specializes in salt-and-pepper diamond rings. “We knew that going out-of-the-box and trying something new would potentially bring new traffic,” says Ronnie, who gets several inquiries about them every week. David, as the son of a diamond dealer, admits he was reluctant at first to move in that direction. “My dad says, ‘How much is that per carat?!’ Ten years ago, it would have been used for drill bits, but now there’s an actual marketplace for it. I don’t think it’s a fad, either,” David says.

2. Collaborative environment. “We all know the projects, what’s going on, and what’s coming up,” Ronnie says. “It doesn’t feel compartmentalized.” That approach also creates opportunity for growth. Chloe, who works in the showroom, says Malka has the friendliest atmosphere of anywhere she has worked, as well as enormous growth potential and pride in values. “It gives me satisfaction learning-wise and experience-wise, knowing what the jewelers have to do to have a certain outcome for whatever kind of piece we’re making,” she says.

3. Custom connection. A 2018 expansion made room for two full-time master jewelers and more equipment in the shop. “We wanted everything done under our roof,” David says, from design to manufacture. Sometimes they are simply consultants: “An architect is doing his own CAD design for us to look at and make sure it’s going to translate into a ring and not a building,” Ronnie says.

4. Website curb appeal. Ronnie considers Malka’s digital presence, including its website, to be online curb appeal. “People want to engage online first,” Ronnie says. “Maybe 10 or 15 years ago, your website was a placeholder for your contact info, but now it tells your story.” People know what to expect.

5. Digital marketing ROI. Digital marketing has for the most part replaced traditional radio and TV, because as Ronnie says, “Our customer is online and if they’re seriously looking for a ring, they are seriously looking — not seeing it on TV. Many jewelers will say this is a waste of time, but in the last six months when our followers have doubled, we have noticed customers referring to an image they saw on Instagram or Facebook. It is a real relief to see the return on investment on the time spent taking photos and creating tag lines.” Even shop dog Toby has his own Instagram handle!

JUDGES’ COMMENTS
  • Julie Ettinger: This store is a real gem! I love the shop-local feel and that it can all be done in house. I also appreciate the mix of vintage and new.
  • Julie Gotz: I love that the owners are so invested in the customer and their life cycle. Many stores are too focused on the sale and not enough on the relationship. It is great to hear that a store is using social media in such a successful way.
  • Joel Hassler: I like the approach to gathering customer information. Building a relationship is more important than data-mining.
  • Barbara Ross-Innamorati: : The store interior is exquisite and feels upscale but also warm and inviting. The website is quite informative and I love their blog, “Stories,” as it features a lot of interesting topics with gorgeous photography.
  • Hedda Schupak: I like the laser focus on diamond rings, and I love the impressive depth of selection they have, especially nontraditional styles. The store itself is very hip and welcoming. Their online presence is very strong; they’re using all social media quite well.
  • Eric Zimmerman: Malka Diamonds has done a wonderful job of creating a modern elegant boutique while still highlighting the building’s historic features. Their store’s design tells a story that complements the products they showcase: modern and antique.
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America's Coolest Stores

America’s Coolest Stores 2019 – Winners Revealed!

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Check out America’s Coolest Jewelry Stores of 2019!

Congratulations to the winners of the 18th annual America’s Coolest Stores Contest! In the following pages — and in the months ahead — discover why these stores earned the stamp of approval from our judges. As in past years, we divided the entries into two categories — Big Cool (six or more full-time employees) and Small Cool (five or fewer). We asked two six-member teams of judges to evaluate stores based on their back story, interior, exterior, marketing, online presence and what we here at INSTORE believe is the most important intangible: individuality.

Our six America’s Coolest and additional 10 Cool Stores — each of which will be featured in INSTORE issues through June 2019 — represent creative approaches to doing business as well as aesthetically pleasing retail environments. Each of the six winning stores also offers an omni-channel shopping experience, with merchandise available for purchase online.

If you haven’t taken the time to enter yet, why not give it a shot in January 2020? Retailers have told us that the entry process alone can be inspiring and motivating because it requires them to assess all aspects of their businesses. And if you entered and weren’t chosen this time, fine-tune your entry and try again. That’s proven to be a winning strategy.

Check out America’s Coolest
Jewelry Stores of 2019!

Congratulations to the winners of the 18th annual America’s Coolest Stores Contest! In the following pages — and in the months ahead — discover why these stores earned the stamp of approval from our judges. As in past years, we divided the entries into two categories — Big Cool (six or more full-time employees) and Small Cool (five or fewer). We asked two six-member teams of judges to evaluate stores based on their back story, interior, exterior, marketing, online presence and what we here at INSTORE believe is the most important intangible: individuality.

Our six America’s Coolest and additional 10 Cool Stores — each of which will be featured in INSTORE issues through June 2019 — represent creative approaches to doing business as well as aesthetically pleasing retail environments. Each of the six winning stores also offers an omni-channel shopping experience, with merchandise available for purchase online.

If you haven’t taken the time to enter yet, why not give it a shot in January 2020? Retailers have told us that the entry process alone can be inspiring and motivating because it requires them to assess all aspects of their businesses. And if you entered and weren’t chosen this time, fine-tune your entry and try again. That’s proven to be a winning strategy.

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America's Coolest Stores

Here Are This Year’s America’s Coolest Store Honorable Mentions

These 10 stores will be featured over the next year in INSTORE.

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Big Cool Honorable Mentions

Day’s Jewelers

Nashua, NH

The Coreys

Jeff and Kathy Corey opened a 5,000-square-foot destination store, their eighth location, in 2018. With updated branding and imagery, the store design grabs millennials’ attention while maintaining a reputation for representing fine jewelry. A two-story vestibule creates a transparent glass wall along its curved exterior, establishing a theme that carries throughout the casework and ceiling. The curves create a free-flowing traffic pattern that leads patrons throughout the interior while also maximizing linear-display space.

John Atencio

Lone Tree, CO

John Atencio

Jewelry designer John Atencio’s sixth store was designed to create a visually compelling and luxurious experience while maximizing display space within a 600-square-foot footprint. The most striking aspect of the location is the large, transparent facade crafted from oversize panes of tempered glass. From the outside, the store looks sleek and inviting, and inside, the space is flooded with natural light.

Provident Jewelry

Jupiter, FL

Geoff Fear, Rob Samuels, Nick Linca, Seth Berman, Scott Diament

Owners Seth Berman, Scott Diament, Nick Linca and Robert Samuels teamed up to create a Dream Factory luxury lounge inside their flagship location. Clients can mingle, relax and enjoy a cocktail for a memorable in-store experience. Custom experiences for clients extend far beyond the store’s walls and have included test driving one-of-a-kind cars, meeting the CEOs behind watch brands, racing a car at YAS Marina Circuit, golfing with pro golfers, sailing on the America’s Cup committee boat in Bermuda and flying to Switzerland to tour a watch factory.

H1912

Princeton, NJ

Hamilton owners

Under the leadership of owner Martin Siegel and store manager Lea D’Onofrio, H1912 is part of the Hamilton Jewelers family of brands. It’s on the same street in the same small town as one of its parent locations of Hamilton Jewelers, but since its 2015 inception, it’s carved out a niche for itself that it backs up with a cutting-edge website, charity partnerships and a digital-first marketing plan. The 1912 in its name references the year Hamilton was founded and plays up the vintage angle of its inventory. H1912 buyers travel to estate shows, antique shows and auctions to handpick one-of-a-kind vintage pieces. Every vintage item at H1912 is refinished, refurbished, polished, or overhauled in-house before hitting the showcase.

Mitchum Jewelers

Ozark, MO

Mitchum jewelers

Mitchum Jewelers, owned by Randy Mitchum, doubled its size in 2018 in an upscale renovation orchestrated by store designer Jesse Balaity of Balaity Property Enhancement. One eye-catching element of the new building is the illuminated diamond prominently displayed on the building’s exterior. Mitchum has also set itself apart marketing-wise with a hugely successful TV commercial campaign that features customer testimonials. Use of the slogan “Your Jeweler For Life” in all of Mitchum’s ads has added to the branding surge, as has a related jingle that customers love to sing whenever they happen to run into Randy.


Small Cool Honorable Mentions

Yaf Sparkle

New York, NY

Yaf Boye-Flaegel

This is the second Lower East Side location and second America’s Coolest Stores Award for Yaf Sparkle, owned by Yaf Boye-Flaegel and Torsten Flaegel. When the couple moved into the new spot and peeled off layers of cement, they were excited to find old bricks in good condition crowned by an arched brick ceiling. They added a wooden floor and brought in furniture made of reclaimed wood for a vintage rustic look. The neighborhood is full of life and excitement, to which Yaf Sparkle contributes by spreading glitter across the sidewalk outside the store. Marketing benefits from an in-house photo studio. Customers have voted Yaf Sparkle as among the top three shopping experiences in New York City on Trip Advisor.

JC Jewelers

Jackson Hole, WY

Jan and Jeter Case

Jan and Jeter Case greet visitors from all over the world in their 240-square-foot log-cabin showroom in a gateway town to the Yellowstone and Grand Teton National Parks. Three to 4 million people visit the area every year, and of those, about 1 million are from China. They’ve gone to great lengths to be hospitable, learning Mandarin phrases and labeling gemstones with translations. They also use Google Translate to communicate with non-English speakers. These efforts have gone a long way, they say, toward making international guests feel comfortable.

Malka Diamonds & Jewelry

Portland, OR

David and Ronnie Malka

Malka Diamonds & Jewelry, owned by David and Ronnie Malka, is a 1,000-square-foot boutique shop in downtown Portland that specializes in engagement and wedding jewelry. David is a graduate gemologist, who enjoys educating clients in a no-pressure atmosphere. The shop also highlights the work of two master jewelers on site. The store houses a collection of modern designs, antique and vintage jewelry and unconventional options, such as salt-and-pepper, rose-cut and unique-shaped diamonds. The store is bolstered by a cheerful staff and robust digital presence.

Talisman Collection

El Dorado Hills, CA

Andrea Riso

With a 3,300-square-foot showroom, this Small Cool store lives large! Owner Andrea Riso designed the floor plan to accommodate wide-open spaces, plenty of seating and a meandering river-style path that creates a sense of discovery. Décor is surrealistic and includes massive blown-glass fixtures, a library-lounge man cave, a tech oasis for kids, a bar and interactive areas that engage and enchant people of all ages. They’re known for designing and rendering original custom pieces for clients within 48 hours, as well as offering the custom-design services of 78 independent designer brands represented in the store.

Welling & Co. Jewelers

West Chester, OH

Bill and Daniel Welling

Father and son owners Bill and Daniel Welling built a modern, industrial-style jewelry store on a well-traveled road between Cincinnati and Dayton, in Ohio’s booming Butler County. The family-owned store, founded in 1920, makes its most recent home in a hangar built in the 1940s by a pilot to house a folding-wing airplane. Interior designer Leslie McGwire retained original interior brick from the building to set the tone for the renovation, which is complemented by an open slate-gray painted ceiling and a textured wood plank floor. A wide range of merchandise and price points adds to the welcoming ambience.

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