Hiring new staff has created the “most grief” in the post-lockdown economic rebound, according to jewelers in the INSTORE Big Survey 2021.
Asked what business cuts during the pandemic have hurt the least, jewelers told the INSTORE 2021 Big Survey that hours were the winner.
Some pandemic behaviors continue to be the norm for jewelers, according to the INSTORE Big Survey 2021.
But the mood is generally upbeat.
Most don't believe lab-grown diamonds are “symbolically” as good as natural diamonds.
“Fewer store hours hasn’t hurt us."
But for some, selling ideas to staff or to family and friends is tougher.
'Jewelry has been a major benefactor of this pandemic,' says one store owner.
Respondents cited customer and staff loyalty, community resilience and adaptation to new conditions as reasons for the generally better than expected business results.