Lang Antique and Estate Jewelry puts its neighbors first, from food resources to environmental initiatives.
They’ve had concerns about this employee since before she became ill.
The owners don’t know whether to hold their ground or not.
And who is really “her customer” in this situation?
How can he explain that another customer must have purchased a lab-grown — not a mined diamond as he claimed to his wife — without violating...
What would you do in this store owner’s shoes?
How should the owner react?
The client subsequently calls the jeweler to angrily demand answers.
A lab-grown diamond subsidiary of a mined diamond conglomerate was offering them for one-third of the price.
How should the store owner respond?
The Korean War vet, great-grandfather and parade grand marshal is retiring … but he thinks he’ll probably still go into the store to help.
What should this young man do now?
What should the owner do about his aunt/employee?
The store’s top salesperson is threatening to hire an attorney to protect against a “hostile work environment.”
Should the owner fire him or not?
The store owner couldn’t help herself … but she may face consequences.
When a client receives a lower color grade report on a purchased diamond, he asks for a partial refund.
Should the jeweler have asked for a deposit earlier in the process?
Is the store liable, and should anything have been done differently?
He was rushed to the hospital with heart problems. Now he has a management problem.
Advertisement
