The client is threatening legal action.
The husband-to-be has been a loyal and good client.
He lied to her about two huge sales.
He didn't want his wife to know how expensive the ring was.
An appraiser undervalued a client's jewelry donation to the university.
A longstanding tradition of holiday bonuses and raises is threatened.
But should he retaliate?
Here's how Brain Squad members responded.
When another client suddenly weighs in on a customer’s purchase decision, the sale is lost.
This Virginia jeweler had an amazing impact on his community.
A project to assist elderly residents at a nursing home takes a bad turn.
For this retailer, the question is ... to sue, or not to sue?
When a religious employee refuses to help a same-sex couple, the storeowner must decide how to react.
Should he report the theft to the police and risk losing an important friendship?
How can this retailer put an end to the time- and energy-wasting harassment?
Should this retailer agree to his client's demands?
What can the owner do when he has two employees but only one position?
Is it hers? Is it his? Is it theirs? See what jewelers said.
An unhappy support staffer takes aim at an owner by releasing confidential information.
When a jeweler acts according to her conscience, she is sued for breach of confidentiality.