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Getting Back to Work: Improving the Vendor/Retailer Relationship

WEBINAR: Right now, jewelry retailers need suppliers to not only support them, but help them be successful — and vice-versa.

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IN THE AGE of video conferencing, detailed inventory tracking and countless merchandising options, jewelry retailers need their suppliers to not only support them, but to help them to be as successful as they possibly can — and vice-versa. Megan Crabtree of Crabtree Consulting, John Carter of Jack Lewis Jewelers and Scott Bates, regional sales director of Kim International, discuss ways to improve this symbiotic relationship to the benefit of both parties. Moderated by Trace Shelton, editor-in-chief, INSTORE.

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Wilkerson Testimonials

A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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