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How to Optimize and Improve Your Communication Skills

Learn how to polish your skills in this ORS webinar series.




In a retail store environment, good communication is the not-so-secret sauce that motivates and educates your sales team, strengthens customer loyalty and can boost your overall sales.

Join ORS founder Vince Rath and ORS consultant Dayna Brown as they drill down into the subject to teach store owners and managers how to better communicate with staff, how to convey a store’s vision and goals and create an atmosphere where each individual staff member can thrive.



It Was Time to Make a Decision. It Was Time to Call Wilkerson.

Except for a few years when he worked as an accountant, Jim Schwartz has always been a jeweler. He grew up in the business and after “counting beans” for a few years, he and his wife, Robin, opened Robin James Jewelers in Cincinnati, Ohio. “We were coming to a stage in our life where we knew we have to make a decision,” says Jim Schwartz. He and Robin wanted to do it right, so they called Wilkerson. The best surprise (besides surpassing sales goals)? “The workers and associations really care about helping us move out own inventory out of the store first. It was very important to us.”

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